NACBA & NCLC Laud CFPB for Stopping Illegal Practices by Student Loan Servicers & U.S. Dept. of Education Debt Collectors

NACBA & NCLC Laud CFPB for Stopping Illegal Practices by Student Loan Servicers & U.S. Dept. of Education Debt Collectors

(BOSTON) Advocates at the National Consumer Law Center (NCLC) and the National Association of Consumer Bankruptcy Attorneys (NACBA) applauded the Consumer Financial Protection Bureau (CFPB) for taking action against debt collectors and servicers who took advantage of student loan borrowers by making illegal garnishment threats and using illegal automatic default provisions in loan contracts.

First, CFPB examiners found that one or more debt collectors threatened wage garnishment against federal student loan borrowers who were not eligible for garnishment. NCLC documented abuses by private collection agencies that the U.S. Department of Education hires to collect federal student loans in its 2014 report, Pounding Student Loan Borrowers: The Heavy Costs Of The Government’s Partnership With Debt Collection Agencies. “Unfortunately, we found that the contract between the Department of Education and its private collection agencies prioritize profit over borrower rights,” says report co-author and National Consumer Law Center’s Student Loan Borrower Assistance Project Director Persis Yu.

In February 2015, the Department of Education terminated the contracts of five private collection agencies after finding abuses. It had promised it would provide enhanced monitoring and guidance for all private collection agencies that work with the Department to ensure that companies are consistently providing borrowers with accurate information regarding their loans. “This finding by the CFPB shows that more needs to be done,” says Yu.

Second, CFPB examiners found that one or more servicers of private student loans were unfairly invoking “auto-default” clauses to treat both the borrower and the co-signer in default if either of them died or filed bankruptcy. As the CFPB highlighted last year, some private student loan promissory notes contain “auto default” clauses that lenders trigger to demand immediate payment on the entire loan balance if a co-borrower files for bankruptcy or dies. Auto-default clauses allow the servicer to demand payment of the entire loan balance even if all payments on the loan are up to date.

“We are pleased that the CFPB is closing the door on this trap for student loan borrowers,” says John Rao, staff attorney at the National Consumer Law Center. “Far too many student borrowers have already been harmed by this abusive practice. It makes no sense to call a loan into default and penalize student borrowers who are current with payments, simply because a parent or other cosigner has died or filed bankruptcy.”

NACBA President Ed Boltz said: “This positive step by CFPB puts an end to an outrageous guilty-until-proven-innocent situation where individuals faithfully paying off student loans are thrown into default because of the status of their co-signer. The fact that a co-signer on a student loan has filed for bankruptcy to deal with other debts is in no way a basis for putting into default a student loan that is being paid on time. It is time that the federal government stands up for student loan borrowers who are doing everything right but nonetheless could see their credit ruined as the result of an unrelated action of a co-signer.”

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1 Comment

  1. Irene Vertullo Gersch

    This exact situation just happened to me. With the addition of more outrageous and unfair practices that have 2 of my private loans in a horriable situation. I have a total of $150,000.00 in Student loans that I am fully responsible for ( not my parents ) This includes my Business Market degree and my Masters in Adolscent Education with NYS Teacher Certification in Business and Marketing G k-12. ( Yes America that’s what it costs to become an Educated Teacher). However , I am unemployed due to lack of Teaching jobs or any jobs . We had to file bankruptcy and included 2 private loans that were approved by the court. However, they were sold to a collection agency ( for the 3rd time ) and are demanding a $50k and $10k loan be paid in full or settled.
    PLEASE DEPARTMENT OF ED AND CFPM TELL ME HOW TO GET OUT OF THIS SITUTATION ABD FIX THIS PROBLEM . I have 2 children , one going to College in 5 years . I need to pay for thier Educatiin without loans so they do not start thier lives with debt . YOU HAVE ENHANCED GIUDING BUT WHAT ABOUT ENHANCED SOLUTIONS FOR THE ONES IN THIS MESS

    Reply

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